Who we are

Knights Decorators is responsible for the personal information described in this policy. If you have a question about it, contact us:

• Post: 125 Russell Lane, Barnet, London, England, N20 0AZ
• Phone: 07973 178263
• Email: knightsdecorators@hotmail.co.uk

What we collect

When you fill in our enquiry form, we collect:

• your name, email address and phone number
• your company name, if you give one
• whether you are a property developer, estate agent, property manager or property owner
• the property type and postcode
• your estimated budget range
• the date you need the work finished, and how you would like to pay, if you give them
• what needs decorating
• your agreement to us contacting you about your enquiry

If you phone or email us, we keep the details you give us. If we carry out work for you, we also keep job, quote and payment records.

How we use it, and our legal reasons

• To answer your enquiry and schedule your free quote. You have asked us to do this before entering into a contract with us. If you enquire on behalf of a business, we rely on our legitimate interest in responding to business enquiries.
• To carry out and invoice work you ask us to do. This is necessary for our contract with you, or with the business you represent.
• To keep tax and accounting records. We have a legal obligation to do this.
• To keep a record of enquiries and jobs, and to deal with any questions or disputes. We have a legitimate interest in running our business and protecting our legal position.

We do not sell your information. We do not make decisions about you using only automated systems.

Do you have to give us this information?

No law requires you to give it to us. We need your name, contact details and the property details to respond to your enquiry and provide a quote. Without them, we can't deal with your request. The fields marked optional on the form are your choice.

Who we share it with

We share your information only when needed, with:

• companies that provide our website hosting, enquiry form and email service
• our accountants and professional advisers
• government bodies, insurers or courts, where the law requires it or we need to protect our legal position

Some of these providers, including Microsoft for our email, may handle information outside the UK, including in the United States. When they do, the transfer is covered by UK adequacy regulations or by approved safeguards such as standard contractual terms. Contact us if you would like more information about these safeguards.

Website fonts and cookies

Our website uses Google Fonts to display its text. Your browser connects to Google to load the fonts, which shares your IP address with Google. Google may handle this outside the UK.

Our website does not currently use advertising or analytics cookies. If that changes, we will update this policy and ask for your agreement where the law requires it.

Links to other websites, such as those of our clients, are covered by those websites' own privacy policies.

How long we keep it

• If your enquiry does not lead to work, we keep your details for up to 12 months after our last contact with you.
• If we carry out work for you, we keep job, quote and payment records for 6 years after the job ends.

Your rights

You have the right to:

• get a copy of the personal information we hold about you
• have inaccurate information corrected
• have your information deleted in certain circumstances
• limit how we use your information in certain circumstances
• receive information you gave us in a format that can be moved to another organisation, in certain circumstances
• withdraw your agreement to us contacting you at any time, by phone, email or post

To use any of these rights, contact us using the details above. It is free, and we will normally respond within one month.

Your right to object

Where we rely on legitimate interests, you can object to us using your information at any time. We will stop unless we have compelling legitimate grounds to continue, or we need the information for a legal claim.

Complaints

If you are unhappy with how we have handled your information, please complain to us first using the details above. We will acknowledge your complaint within 30 days and respond without undue delay.

You can also complain to the Information Commissioner's Office:

• Website: ico.org.uk/make-a-complaint
• Helpline: 0303 123 1113
• Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Changes to this policy

We will update this page if the way we use your information changes. The date at the top shows when it was last updated.